What We Collect and Why It Matters
When you create an account, we collect your name, email address, phone number and the payment method you choose — whether that is DANA, OVO or GoPay. We use this to verify your identity, process deposits and withdrawals, and send account-related notifications. Session data, including your
-
1
device type, browser and approximate location, is logged automatically to detect unusual login activity and keep your account secure. We do not sell your personal data to third parties for marketing. Payment transaction records tied to your OVO or GoPay wallet are retained only as long
-
2
as required for financial compliance and fraud prevention, after which they are deleted from active systems. If you contact our support team, the conversation log is stored to help resolve follow-up queries. Your data is processed only where permitted under Indonesian law and in eligible regions.
-
3
You have the right to request a copy of your data, ask for corrections, or submit a deletion request — subject to any legal retention obligations we carry. For account-specific queries about how your wallet details are stored, our support team is reachable through the contact
-
4
paths listed on this page.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.